We are looking for an enthusiastic “Customer Service Agent” to join Navicon SA and lead our drive for continuous improvement.

We offer

We offer you a unique opportunity to be part of a company within internationa shipping & logistics.

Key responsibilities

• Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import area.
• Be fully responsible for customer satisfaction, own & manage all customer facing activities.
• As part of Commercial Intelligence – build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling.
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
• Work actively with other departments and Sealand Maersk offices in other regions.
• Monitor agreed service levels

We are looking for

• 2-3 years’ experience in Shipping, Freight Forwarding, Transportation or related field
• University degree in a related area

• Strong customer understanding
• Focus on constant improvements with a flexible mind
• Excellent command of written and spoken English
• Excellent interpersonal and communication skills
• Energetic, self-motivated and dedicated
• Willingness to be a team player
• Good command of Microsoft Office applications